FAQ

We ship to all countries in the European Union plus Switzerland, Norway & UK (looking at you Brexit)

At the moment we are processing the orders on Mondays only – so if you order from us on a Wednesday it won’t be processed until the following Monday.

Germany 1-3 days

For all other countries delivery time can range from 3-7 days.

Delivery costs are based on the total weight of your order and are automatically calculated in the cart. 

We offer free delivery in Germany for orders above 75€ and EU above 100€.

Yes, at the moment we are providing this service in our Berlin store. Simply choose ‘local pickup’ option at the checkout.

Please take pictures of the package and the plants immediately and send them to support@plantcircle.co. We will issue you a refund.

If your link isn’t working, please cut and paste your tracking number into the link below. 

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

 

Sometimes the link provided by our website can in fact not function properly but the tracking number itself is generated automatically and will work if you copy and paste it into the DHL website.

Prices of plants are subject of change and largely depend on the season and availability. If a plant is in season the price may drop, however if it’s hard, the price can increase.

At the moment we offer support via email only but we endeavour to get back to emails within 24 hours. 

 

I have questions regarding my order that aren’t covered here.

No problem! Please send us email to support@plantcircle.co

All plants available currently are listed on the online store. We love to hear what types of plants you’re longing for but unfortunately we don’t have the capacity to source single plants on demand. Reach out via email or social media to let us know your dream plants.

Plants are seasonal and subject to availability. Sometimes we’re only able to get them once a year. Or sometimes a flood or a drought can mean certain plants might not be available for years. So if you see a plant you like, we suggest to place an order so you don’t have plant fomo!

Yes! However, this service is provided for members only. Would you like to become a member? Click here. (coming soon)